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Apex Digital expresses the following limited warranty. This warranty extends to a new Apex product purchased from an authorized Apex Digital reseller/retailer and within the US by the original purchaser or consumer who received the product as a gift. You must retain and provide the original bill of sale (or photocopy) for proof of purchase. It is strongly recommended to retain original packaging and all of its contents.
Limited One (1) Year Warranty on Parts
Apex Digital warrants the parts in this product against defects in material or workmanship for a period of one (1) year from the date of original purchase. During this period, Apex Digital will replace a defective part with a new or refurbished part without charge to you. It is the responsibility of the consumer to retain packaging or provide like packaging in order to facilitate the warranty process. Apex Digital, Inc will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should it be determined that the packaging was insufficient, Apex Digital Inc., at its discretion, may void the warranty.
The LCD panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least 99.99%. Please note that it is NOT a malfunction to experience non-performing pixels on your screen.
Limited One (1) Year Warranty on Labor
Apex Digital warrants it will be responsible for labor charges on the repair or replacement of parts on this product for a period of one (1) year from the date of original purchase. During this period, Apex Digital will repair or replace a defective part at its sole option, with a new or refurbished part or product without charge to you. Other than for televisions with diagonal panel size of 32” or more, the consumer is responsible for the transportation cost and insurance (recommended) to Apex Digital or an authorized service center where it will be repaired and then returned at no cost to you.
Your Responsibility
The warranties are subject to the following conditions: You must retain the original bill of sale (or a photocopy) to provide proof of purchase even if the product was received as a gift. You must call the provided phone number for an assessment of the problem. No warranty service shall be provided until a return authorization (RMA#) is provided to you, attached or printed to the shipping carton along with a copy of the bill of sale. You are responsible for all tariffs and taxes imposed to ship or receive warranty replacement units to and from the U.S. over the Canadian border. Labor service charges for TV installation, setup, adjustment of consumer controls and installation or repair of any type of antenna or cable systems are not covered by this warranty. Reception problems caused by inadequate antenna or cable systems are your responsibility. Warranties extend only to defects in materials or workmanship as limited above and do not extend to any other products or parts that have been lost, mistakenly discarded, damaged by misuse, accident, neglect, acts of God such as lightning, or voltage surges in the home, improper maintenance or use in violation of instructions, or product that has been modified or had the serial number removed or altered. Warranties do not cover cosmetic or missing accessories.
How to Obtain Warranty Service
If after following the user manual, quick start and troubleshooting guide, should you find it necessary to contact Customer Service directly, call (866) 427-3946 fourteen (14) hours of support a day from 7am to 9pm CST, Monday to Friday, and 7am to 6pm CST, Saturday to Sunday, seven (7) days a week. You will be instructed on how your claim will be processed. Have pertinent information available including proof of purchase details and a full understanding of your problem.
Limitations
All warranties implied by state law are expressly limited to the duration of the limited warranties set forth above with the exception of warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements, etc., with respect to repair or replacement of any parts. Apex Digital shall not be liable for consequential or incidental damage. The warranty gives you specific rights and you may also have rights that may vary from state to state. Some states don’t allow limitations on warranty duration, exclusions or limitation of incidental or consequential damages, so the above may not apply.
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