FAQ

Q. How come I can not receive high definition content on my TV display? 1. Connect an outdoor antenna to receive available local high definition broadcasts in your area. 2. Subscribe or upgrade your cable programming to a digital HD set top box to receive local and national HD channels. 3. Purchase an HD satellite set-top box from Directv or Dish Network to receive local and national HD channels. 4. Purchase a blu-ray DVD player and connect with an HDMI cable. Q. Why does my TV not turn on? There is a master switch on the back of the TV. It is located next to the power plug where you plug in the AC Cord. Q. I connected the cable to the antenna port of the TV, why am I not getting a signal? You would need to do a channel scan to get the signal to the TV. Please make sure your TV is in TV mode. Go into the menu. Scroll to the right to the TV. Scroll down and chose either “Air “or “Cable”. Then scroll down to “Auto Scan”. You would need wait until the scan is complete. Q. How do you remove the stand on the LD3249? To remove the stand, there are a total of 6 screws that would need to be removed. The top 3 screws are located above the black input label. 3 other screws to remove are on the lower black input label. Q. What is the wall mount and screw size specifications for my TV? LD3249 – Wall mount specifications: 400mm x 200mm LD3249 - Screw size: M4 no longer than 12mm in length LD4088- Wall mount Specifications: 400mm x 200mm LD4088- Screw size: M4 no longer than 12mm in length. Q. How do I use the SPDIF connection to operate my surround sound to my receiver? SPDIF is the only Audio output that you can use with the TV. To be able to use the SPDIF you can only use the HDMI and RF connection. (Please note- RF connection will only work with digital signal) Q. Why do I still see black bars on my widescreen TV when viewing certain widescreen DVD’s and HD broadcast? Your widescreen TV has an aspect ratio of 16:9 (1.78:1), which is the aspect ratio of HDTV. However, movies are filmed at several different aspect ratios, including 2.35:1. Also referred to as "scope", 2.35:1 is a very panoramic aspect ratio that provides a wide field of view in the theater. Scope is much wider than your widescreen TV, so it still requires the use of letterboxing ("black bars") to fit the entire image on screen. Some TVs and DVD players have a zoom function that allows you to blow up the image so it fills the screen, but the sides of the image must be cropped in order to do so. Q. Why does a black box appear on some of my channels? Press the CCD button on the remote until you see the word cc off. If you would like to use the closed captions, you would need to make sure it’s on CC1 or find out what the broadcaster is using. To do that, please go into our menu, go to set-up and scroll down to closed caption. Select the appropriate cc options. Q. What are the codes for using my cable or satellite universal remote? We are currently in the process of developing remote codes. The universal remote control manufacturer is responsible for creating and embedding a APEX Digital -compatible code in the remote control. Please contact your service provider or the universal remote control manufacturer for assistance. In the meantime, you can purchase our RCU-200 universal remote or you can get a learning remote to operate your LCD TV. Q. Where can I purchase some accessories for my Apex Products? You can either purchase any accessories from our customer service dept or online at www.shop-apex.com Q. I using a DVI to HDMI cable for my TV, but I’m not getting any audio? DVI cable only provides a video signal with no audio. To be able to use this cable you would need to connect the audio cables to a secondary device such as a stereo receiver. Using HDMI to HDMI cable, you would get an both video and audio. Q. When connecting my DVD using RCA jacks, I’m getting a black and white picture. How can I get the DVD to play in color? Make sure your cables are in the correct input. If your using the RCA cables(yellow, white and red) and you have the cables in component input, you will get the black and white picture. Component needs to use 5 RCA cables (green, blue and red for video and white and red for audio). RCA cables would need to be in the AV input to get the color. Q. With our user manual, there is a plastic piece with it. What is that for? The plastic piece that included with the user manual is to cover the open area when you remove the stand for wall mounting. It helps you from keeping dust from going inside the TV. Q. What is the dead pixel policy for my TV? The dead pixel policy for Apex Digital is no more than 7 dead pixels. Anything under 7 dead pixels would be considered normal use of the TV. If you have more than 7 dead pixels, please contact our customer service to see what available options you have about this. Q. When I go into the menu under Audio, there is something that says AVS. What does this do? Automatic Volume control will limit the level of increased volume heard during commercials and volume differences between inputs. Q. I forgot my password for the parental control and would like to change the setting on it. How do I get access to change the setting in parental control? The default code is 0000. However, if you change the password, you would need to call customer service to assist you on resetting it. Q. How do you remove the stand on the LD4088? To remove the stand you would need to remove a total of 5 screws. They are located between the component and HDMI ports on the TV. They are 2 on the right, one in the center and 2 on the left. Q. When I connect my laptop to the TV, but I don’t get a signal. How do I set it up my laptop to be able to view on the TV? Most laptops there is a button “FN”(usually function button) to be pushed and hold down while you press one of the “F keys” that have a monitor picture. Make sure you have the laptop screen solution to at least 1280x768 or 1366x768. This would provide the signal to use the laptop. Q. I think I’m having a problem with my remote. How can I check to see if the remote is defective? To check to see if the remote is defective, you would need to use a digital camera or a wireless phone that has the camera feature. Set both to where you would take picture. Point the remote to the camera and press buttons on the remote. If there is a light flashing at you it shows the remote is working. If you are still having problems, please call our customer service for further assistance. Q. Does the TV have an audio output to connect to the receiver? The TV does not have any audio output except for the SPDIF connection.